Effective Date: July 1, 2019
THIS WEB SITE IS HOSTED FOR Your Health Plan ("PLAN") BY Carenet Healthcare Services LLC AND ITS SUBCONTRACTORS ("Carenet Health")
WHEN YOU USE THIS SITE, Carenet Health WILL HAVE ACCESS TO ANY PERSONAL OR HEALTH INFORMATION ("INFORMATION") YOU SUBMIT TO THE SITE AND WILL BE COLLECTING, USING AND DISCLOSING THAT INFORMATION ON BEHALF OF PLAN TO PROVIDE YOU THE PLAN SITE SERVICES
Carenet Health MAY PROVIDE YOU WITH CONTENT OR MESSAGING ON BEHALF OF PLAN BASED ON THE PAGES YOU VISIT IN THE SITE, THE INFORMATION YOU SUBMIT AND THE SEARCHES YOU PERFORM ON THE SITE, BUT DOES NOT TRACK YOUR MOVEMENTS TO OTHER WEBSITES
Carenet Health ALSO MAY HAVE ACCESS TO OTHER INFORMATION THAT PLAN HAS ABOUT YOU, LIKE YOUR CLAIMS INFORMATION, IN ORDER TO PROVIDE CUSTOMIZED COMMUNICATIONS AND MATERIALS TO YOU AND TO ALLOW YOU ONLINE ACCESS TO YOUR INFORMATION
Carenet Health IS REQUIRED, AND HAS AGREED, TO PROTECT YOUR INFORMATION IN ACCORDANCE WITH THE FEDERAL PRIVACY LAW CALLED HIPAA AND OTHER APPLICABLE PRIVACY, SECURITY AND OTHER LAWS
PLAN ALSO WILL HAVE ACCESS TO ANY INFORMATION YOU SUBMIT THROUGH THIS WEB SITE AND MAY USE THAT INFORMATION IN ACCORDANCE WITH THE PLAN HIPAA NOTICE OF PRIVACY PRACTICES
Carenet Health ALSO HAS AGREED TO USE AND DISCLOSE YOUR INFORMATION ONLY IN ACCORDANCE WITH THE PLAN HIPAA NOTICE OF PRIVACY PRACTICES, SO UNDER ANY CIRCUMSTANCES, THE PLAN HIPAA NOTICE OF PRIVACY PRACTICES WILL GOVERN HOW YOUR INFORMATION IS USED AND DISCLOSED
This web site ("PLAN Site" or "Site") is hosted and operated on behalf of PLAN by Carenet Health and its PLAN Site subcontractors ("Carenet Health"). Your Health Plan has a contract with Carenet Health to provide certain care management services to PLAN members ("Members"), including the services and health tools made available through the PLAN Site. If you are not a PLAN Member or the legally authorized representative of a PLAN Member, you do not have authority to use this Site.
TOOLS AND SERVICES ON THE SITE
The PLAN Site services and health tools supported by Carenet Health include live chat with nurses and other professionals ("Live Chat"), secure messaging ("Messaging") for communication with the PLAN,.
We understand the importance of your privacy and respect the confidential nature of your personal information, including Information related to your health. For that reason, we have made efforts to ensure that your use of the Site is secure and private. The following material will help you understand:
- What kind of individually identifiable information ("personal information" or "your information") is collected from or about you when you use the Site.
- Who is collecting the personal information.
- How the information is used.
- With whom (if anyone) the information may be shared.
- What choices you have about the collection, use and disclosure of the information.
- What kind of security procedures are in place to protect your information.
- How you can correct any inaccuracies in the information.
The kind of information we collect about you depends greatly on how you choose to use the Site. To take advantage of our PLAN Site Services, you will need to fill out the Site membership registration, which asks for certain personal information. In particular, we may ask for your health plan member identification number, home address, date of birth, gender, telephone number and E-mail address. All this information will be retained by us and makes up your "Personal Profile," which will be associated with the username and password you choose.
When you use the various PLAN Site Services, we collect the Information you provide specific to the service or health tool you use, including the health information you share with us. Some services, like Symptom Advisor Messaging, and Health Calendar store the Information provided. Live Chat does not store your chats, but the nurse or other professionals with whom you chat may create records based on the information you share in your chats.
PLAN also may disclose to us Information about your medical condition or other health information that allows us to tailor PLAN Site Services to your specific individual needs and provide content and services designed for you.
The PLAN Site does not include third-party advertisements or contain third-party cookies through which third parties that are not Carenet Health PLAN Site subcontractors could collect your personal information.
Finally, as you visit our Site, please be aware that we may provide links to third-party websites that are not powered by Carenet Health or a Carenet Health PLAN Site subcontractor, and these third-party sites may at times gather information from or about you. We have no control over the privacy practices of these third-party websites and recommend that you investigate the practices of those sites before submitting any Information through them.
CHILDREN UNDER 18; MINORS
PLAN and Carenet Health are committed to protecting the privacy of minors. We do not knowingly collect Information from children under the age of 18 or minors. We do, however, collect the personal information that a parent or legally authorized representative may submit to us about a minor. The parent or legally authorized representative also assumes full responsibility for the interpretation and use of any information or suggestions provided through PLAN Site Services for the minor.
USE OF INFORMATION
To Evaluate What PLAN Site Services to Make Available to You: We may use the Information you submit or that PLAN provides to determine appropriate PLAN Site Services for you. The information we have gathered about you may include information about your current or prior health conditions. We will tailor the material and follow-up communications we provide you based on the Information we have from or about you, including the Information in your Personal Profile and other tools you use. The tailored material and follow-up communications we provide you may include useful information that may be relevant to one or more of your current or prior health conditions. These communications will originate either from Carenet Health or the Plan.
To Provide PLAN Site Services to You: We may use the Information that you submit or that PLAN provides to us to provide the various PLAN Site Services to you. Follow-up communications may include contact with Carenet Health to provide you with appropriate clinical care management and coaching. We may also use information about your use of the PLAN Site Services to 1) respond to requests for information from PLAN; 2) provide you with information regarding other PLAN Site Services; and 3) respond to your inquiries regarding PLAN Site Services.
To Contact You: The Information you provide or that the Plan discloses to us may be used to send you personal e-mails or Messaging, including information regarding common medical and health related topics or preventive care messages containing specific medical and health related information, links to other related websites and specific information related to the PLAN Site.
CHILDREN UNDER 18; MINORS
To PLAN: We may disclose all Information that we collect from or about you to PLAN. PLAN will use and disclose this Information in accordance with the PLAN HIPAA NOTICE OF PRIVACY PRACTICES.
Carenet Health Operations and Maintenance Subcontractors: Subcontractors that provide operations and maintenance (O&M) services related to the Site and Carenet Health's ability to provide the PLAN Site Services sometimes have limited access to your Information in performing their duties. These O&M subcontractors are vendors and suppliers that provide products and services to Carenet Health (including to PLAN Site Subcontractors) such as information technology products and printing services that may require some access to the information stored by Carenet Health. Access to your Information by these O&M subcontractors is limited to that necessary for their provision of products and services and they are contractually bound to protect the privacy and security of your Information and not to use or disclose it for any purpose other than providing us the products and services.
In order to maintain the integrity and security of your personal information, we will ask for or transmit information involved in the PLAN Site Services only over secure Internet connections, using SSL (Secure Sockets Layer) encryption - the recognized standard for online security. In certain cases we may send you e-mails to the e-mail address in your Personal Profile that informs you that you have a secure message on the Site or provides other generic information, and these e-mails may not be as secure if your browser does not support SSL. While these messages will not contain sensitive information, you may want to be careful about accessing your e-mail using a browser that does not support SSL or providing us an e-mail account that is accessible to others. We also have implemented other administrative, technical and physical safeguards to protect the privacy and security of your Information, such as firewalls, limited access to our servers, security policies and procedures, employee training, back-up systems and disaster recovery plans.
Personal Profile: You may view and edit your Personal Profile at any time. You may also contact your PLAN customer service department by calling the number located on the back of your Member ID card.
Opt Out of Receiving E-mails: If you make a request to receive information, including Secure Messaging Notification e-mails, through this Site by providing your e-mail address, you also may make a request to discontinue any future such mailings. Also, if you receive information about the PLAN Site through e-mail, you may make a request to discontinue receiving such messages in the future. Information sent to you by e-mail will contain information about how you may opt out of receiving such e-mails.
YOUR INDIVIDUAL RIGHTS
Because the Information collected through your use of the PLAN Site is collected on behalf of PLAN, the individual rights you have to access, correct or modify your Information that are set forth in the PLAN's HIPAA NOTICE OF PRIVACY PRACTICES may apply to some or all of this Information. Please consult that notice for a description of those rights and how to exercise them.